About the Instructors
Our instructors are active practitioners and frequent authors. They come to the classroom with a passion for sharing their experience and knowledge of their subject.
Australia
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Gerry Gaffney
Gerry is founder and director of Information & Design. He has a keen interest in "do-it-yourself" usability. Gerry lectures under-graduate and post-graduate students in various universities on usability and user-centered design.
Gerry has spoken on this and related topics in Australia, Hong Kong and Taiwan, has been interviewed on national radio and has written several newspaper articles (many of which are available on the Information & Design site under Articles & Presentations).
He is passionate about the need to improve the quality of the relationship between humans and the products we use.
gerry@infodesign.com.au
+61 3 9600 3333
www.infodesign.com.au
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United
Kingdom
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Caroline Jarrett
After 13 years as a project manager of computer systems integration projects, Caroline founded Effortmark Limited to get away from "how the system is put together” so that she could concentrate on "what systems are for."
Through her work with the United Kingdom tax authorities, she became fascinated with forms and now specialises in helping clients to create better forms – and better web sites that include forms.
She is co-author of “User Interface Design and Evaluation” (Morgan Kaufmann, 2005 and The Open University).
 caroline.jarrett@effortmark.co.uk
+44 1525 370379
www.effortmark.co.uk
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USA
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Whitney Quesenbery
Whitney Quesenbery is a user interface designer, design process consultant, and usability specialist with a passion for clear communication. As the principal consultant for Whitney Interactive Design she works with large and small companies develop usable web sites and applications.
Whitney is a leader in both Usability Professionals' Association (UPA) and Society for Technical Communication (STC). She serves on two Federal advisory committees, where she works to ensure the usability of voting systems, and to update accessibility laws.
She is a frequent author, teacher and presenter. Her work on "Dimensions of Usability" was included in Content and Complexity (eds. Albers and Mazur, Erlbaum, 2003), and contributed a chapter exploring the connections between personas and storytelling to The Personas Lifecyle by Pruitt and Adlin (Morgan Kauffmann, 2006)
 whitneyq@wqusability.com
+1 908 638 5467
www.wqusability.com
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Asia
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Daniel Szuc
Daniel Szuc is the principal usability consultant for Apogee Usability Asia Ltd (Apogee), a Hong Kong-based usability company that assists compaies in Aisa like PCPW, HSBC, Cathay Pacific, Marriott, Yahoo and eBay make their products easier to use. He has also worked with Telstra Australia and IBM.
Daniel has spoken on usability in Hong Kong, China, Singapore and Australia.
He is a founding member and president of the Usability Professionals' Association chapter in Hong Kong and holds a BS in Information Management from Melbourne University Australia.
 dszuc@apogeehk.com
+852 2581 2166
www.apogeehk.com
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Adriana Betiol
Adriana Holtz Betiol is the founder of Interfácil Usabilidade de Sistemas, a Brazilian usability consulting, research and training company, working with companies such as Nokia Institut of Technology, Motorola do Brasil, Bematech, and WebEng. She has a PhD in Ergonomics from Universidade Federal de Santa Catarina (UFSC), Brasil.
As a professor at the Pontifícia Universidade Católica do Paraná (PUCPR), Brasil, she runs the University's Usability Group & Usability Lab. She has led user interface projects with multi-disciplinary teams in the design, engineering, and computer science areas.
Adriana is one of the founders of the UPA Brasil chapter where she is the Vice President, and works on UPA translation projects for Portuguese.
 abetiol@netpar.com.br
+55-41-91619148
www.interfacilbr.com.br
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